TRACX Support

You can connect with our Live Server through the TCP/IP exporter. You can find the details of the setup in your TRACX dashboard when you navigate to Timing ...

A passing from a main for a type start device is prioritized above a passing from a backup device For a type start we always use the last passing if multi...

Live Rankings are always calculated on expected finish time: An athlete’s speed over the last segment (last split - second last split) Total race distanc...

There are two possibilities to move an athlete to another race / wave. Both have the same outcome. Either you use the action button from the athlete overvie...

Live tracking updates / notifications are automatically sent by the system when an athlete passes a timing point. A set of standard notifications are create...

When a gunshot time is applied with a time earlier then the expected start time, the passings between the gunshot time and expected start time are being re...

Depends if the ranking is based on Guntime or Chiptime Guntime: total time - gunshot time Chiptime: total time - actual start time The athlete who is ...

Sometimes an athlete has been given a new chipcodes just before the start of the race, or during the race. You can change the chipcode of an athlete in the ...

When the expected start time is updated to a time earlier than the previous expected start time, the passings between the new time and old expected start t...

In the race you sometimes have an athlete you need to DSQ or give a DNF status. There are two possibilities to set this state. Select the athlete from the...