TRACX Support

Startnumber 2

• The app does not want to validate my start number.
• I registered late and cannot find my start number.

GPS 4

• What is GPS?
• Which GPS problems can occur?
• Problems with GPS on Android devices
• Issues on iOS with GPS

Live Tracking 4

• Do I need to take my phone with me during the race to use live tracking?
• I can’t find any athletes in Live Tracking.
• I changed my race but it still shows the wrong race in the app.
• How accurate are the athlete positions?

Athletes 1

• How can I search for athletes?

App settings 2

• How can I change from km to miles, or from miles to km?
• How can I change the language?

Questions about the dashbaord 13

• I cannot connect with the Live Server
• What logic is applied to the start type timeline?
• What logic is applied on live rankings?
• How can I move an athlete to another race / wave?
• How do live tracking updates / notifications work?

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Translations and Language 2

• How to work with PoEditor?
• Why is my language not showing in the app?

Marketing Tips 2

• Tips & Tricks app store optimisation
• General marketing tips

Apple 7

• Why do I need an Apple Developer account?
• How do I invite TRACX into my account?
• Why do I need to invite team TRACX into my account?
• How do I review all agreements in App Store Connect?
• How do I review all agreements in my Apple Developer account?

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